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Customer Management

Managing customer information and history

1 author10 articles
Mastering the Queue: Your Complete GuideThe Queue is your command center for managing customer flow and buy transactions. This guide walks you through everything you need to know to work the Queue efficiently.
Buy Queue Views: Classic, Enhanced, and KanbanBuy Queue Views: Classic, Enhanced, and Kanban The Buy Queue is the primary workspace for managing customer flow. BuyerKiosk provides three different view mo...
Adding a Buy to the QueueAdding a Buy to the Queue When a customer arrives with items to sell, you need to add them to the Buy Queue. BuyerKiosk provides a stepbystep wizard that wal...
SMS & Text CommunicationsSMS & Text Communications BuyerKiosk uses SMS text messaging to keep customers informed throughout the buy process and to enable twoway conversations between...
Survey Results & SettingsSurvey Results & Settings The PostBuy Survey system automatically sends customers a short survey via SMS after their buy is paid out. Customers rate their ex...
Search CustomersThe Search Customers page gives you a powerful, filterable view of every customer in your store's database. Use it to find specific customers, review contact...
Top CustomersTop Customers The Top Customers page gives you a quick snapshot of your most active buyers, ranked by their total number of buys. Use this page to identify y...
Customer AlertsCustomer Alerts Customer Alerts let you flag customer accounts with important information that your team sees before completing a transaction. Whether you ne...
Customer DemographicsThe Customer Demographics page gives you a bird'seye view of where your customers come from and how they engage with your store. By grouping customers by zip...
Marketing ReportThe Marketing Report lets you build targeted customer contact lists based on when customers visited your store. Whether you need to welcome new shoppers, ree...