The Queue is your command center for managing customer flow and buy transactions. This guide walks you through everything you need to know to work the Queue efficiently -- from understanding the different views to processing buys and managing wait times.

BuyerKiosk offers three different ways to view your queue. Click the view icons at the top of the queue to switch between them:

Tip: Your view preference is saved automatically, so you'll see your preferred layout when you return.

The default list view shows all queue categories in collapsible sections. Great for seeing everything at once.

Tabs across the top let you switch between categories. Includes a search box to find customers by name.

Columns show the workflow from left to right. Perfect for large screens where you want to monitor the entire flow.

Every buy moves through specific stages, shown as categories in your queue:

Customers who checked in digitally (via text link or app) appear here. They're holding their spot but haven't arrived yet.

Action: Click Check-In when the customer arrives to move them to Queued.

Customers who are checked in and waiting. This is where most customers start.

Actions available:

A team member is actively counting and organizing the customer's items.

Action: Click End Sort when sorting is complete.

Items have been counted and organized. Customer is ready for a buyer to make an offer.

Action: Click Start Buy to begin processing.

A buyer is actively working with this customer -- reviewing items, making offers, and completing the transaction.

Action: Click Complete Buy to finish the transaction.

Each queue entry shows important information at a glance:

Queue items change color based on wait time:

Warning: Red items need immediate attention to maintain good customer service!

The customer moves to Being Sorted with the sorter's name displayed.

The customer moves to Sorted, ready for purchasing.

The customer moves to Processing. The timer now shows processing time instead of wait time.

The transaction is finished and moves to Completed Buys.

The queue displays estimated wait times based on your Minutes Per Container (MPC) setting.

Tip: Adjust MPC when staffing changes -- more buyers = lower MPC, fewer buyers = higher MPC.

Some stores have a custom input field for specific values between 1-60 minutes.

Note: If you see a locked icon, MPC is managed by an admin and cannot be changed from the queue.

Containers represent the bins/bags a customer brings. You can adjust them as needed:

The container count is displayed prominently on each queue item so you can track progress.

Tip: Container changes sync in real-time across all staff devices!

Sometimes you need to remove a customer from the queue entirely. Click the X icon on the right side of any queue item to delete.

IMPORTANT: Delete vs. Process

Don't delete if you mean to complete! Deleting removes all record of the transaction.

Use delete for: No-shows, customer changed their mind, duplicate entries

A confirmation modal will ask you to confirm before deleting.

Use the + and - arrows on the right side of the queue item to increase or decrease the container count.

Use the left navigation menu -- click Queue to see the queue or Workbook to see the workbook. You can also click on a customer's name to open their details.

Click the + Add Buy button in the Quick Actions section of the left sidebar to create a new queue entry manually.

Click one of the MPC preset buttons (3, 5, 7, 10, 15) at the top of the queue to change the minutes-per-container estimate. This affects all wait time calculations.

Colors indicate extended wait times. Yellow means they've been waiting longer than normal; red means critical wait time requiring immediate attention.

This indicates an active customer alert (like recent buys at multiple locations). Click it to review and clear the flag after addressing the concern.