Comeback Cash is a promotional coupon system that rewards customers with discount coupons when they complete transactions at your store. You can create events that issue coupons on the "Buy Side" (when customers sell items to your store) or "Sales Side" (when customers purchase from your store), then redeem those coupons later to drive repeat business.

The Comeback Cash management dashboard showing active events, statistics, and the Kanban-style event timeline.

If you've ever shopped at Kohl's, you're already familiar with this concept—Comeback Cash works just like Kohl's Cash. Customers earn coupons during a promotional "earning period" and then must return to redeem them during a separate "redemption period." This proven retail strategy accomplishes two key goals:

When customers know they're earning comeback cash on their purchases or trade-ins, they're motivated to increase their transaction size. A customer who might have sold only a few items will bring in more inventory to maximize their coupon earning. Similarly, buyers will add items to their cart knowing they'll earn rewards.

The real magic happens when customers return to redeem their coupons. By strategically setting your redemption period to coincide with traditionally slower business periods (mid-week, post-holiday lulls, seasonal slow times), you create a built-in traffic driver. Customers who earned coupons during your busy event MUST return during your slow period to use them—and they rarely leave spending just the coupon amount.

Pro Tip: Schedule your earning period during naturally busy times (weekends, sales events, back-to-school) and set redemption to begin the week after. This creates consistent foot traffic when you'd otherwise see a post-event slump.

When you navigate to Marketing > Comeback Cash in the admin panel, you'll see:

The main view displays a Kanban-style timeline with five columns showing your events' lifecycle:

Click + Create Event to open the event wizard.

Choose between Buy Side or Sales Side events.

Select your event type:

Set your event name, coupon value, and minimum purchase requirements.

Configure your event:

Tip: Setting a minimum purchase encourages larger transactions. For example, "$30 off a $60 purchase" means customers must spend at least $60 to use their coupon.

Configure earning and redemption periods.

Set your event timeline:

Earning Period:

Redemption Period:

Notification Options:

Note: All dates are inclusive. If earning ends August 30, customers can earn coupons through store close on August 30.

Review your event configuration, then choose:

Each event card in the timeline shows key metrics:

To modify an event, click the Edit button on the event card. You can update details for events in Draft or Scheduled status. Active events have limited editing options to maintain data integrity.

The fastest way to redeem a Comeback Cash coupon is directly from the Workspace sidebar.

The "Redeem Coupon" button is located in the Quick Actions section of the sidebar.

The redemption modal accepts scanned barcodes or manually typed codes.

Valid Coupon:

Invalid Coupon:

Error message when a coupon code is not found.

Common validation errors: