The Rack Maintenance panel in the Workbook helps your team keep every rack on the sales floor looking its best. It tracks how long it's been since each rack was straightened, organized, and tidied up — then highlights which racks need attention so nothing gets overlooked.
The Rack Maintenance panel sits alongside your other Workbook panels like Tasks, Notes, and Backstock.
Finding the Rack Maintenance Panel
The Rack Maintenance panel is part of the Workbook page. To find it:
Navigate to the Workbook from the sidebar
Scroll down past your Tasks and Notes panels
Look for the Rack Maintenance panel with the rack icon
The panel header shows a link icon that opens the full Floor Plan admin page for managers who need deeper reporting.
The Two Tabs
The panel has two tabs that organize your racks by urgency:
Tab | What It Shows |
Needs Attention | Only racks that are overdue for maintenance (past their scheduled interval) |
Racks | Every rack on your floor plan, sorted by urgency with a search bar |
Needs Attention Tab
This is your priority view. It shows only the racks that have gone past their maintenance interval. Each rack displays:
Rack abbreviation — a short code shown in a colored circle
Rack name — the full name (e.g., "Cash Wrap", "Girls Rack 1")
Age badge — how many days since last maintenance (shown in red when overdue)
Mark Done button — the green checkmark to record maintenance
The Needs Attention tab highlights racks that are past due. The red age badge makes overdue racks easy to spot.
Tip: Check the Needs Attention tab at the start of each shift to see what needs to be done first.
Racks Tab
This tab shows all racks on your floor plan. It includes a search bar at the top so you can quickly find a specific rack by name.
Each rack in the list shows:
Rack abbreviation and name
Days since last maintenance (color-coded: green = fresh, amber = due soon, red = overdue)
Category — what product category is assigned to the rack (e.g., "Womens Bottoms Denim"). If a rack has multiple categories, it shows "Multiple (X)"
Mark Done button
The Racks tab shows every rack with a search bar for quick filtering.
Tip: Use the search bar to filter by rack name or category — handy when you are working in a specific zone.
Marking a Rack as Maintained
When you have straightened, organized, and tidied a rack, mark it as done:
Find the rack in either tab
Click the green checkmark button next to the rack
The employee selector modal appears asking "Who maintained this rack?"
Select the team member who performed the maintenance. You can search by name and add optional notes.
Select the team member who performed the maintenance (tap their photo or name)
Optionally add maintenance notes describing what was done (up to 500 characters)
If your store has double-check enabled, click
Next: Select Auditorand choose a second team member who verified the workConfirm to complete
Tip: You can turn on the auditor double check in the Store Settings -> Store Configuration section.
After marking a rack as done:
The rack's age resets to 0 days
It moves out of the Needs Attention tab
The badge counts update automatically
Tip: Use the notes field to flag issues like broken hangers, missing signage, or racks that need repair — managers can see these notes in the reports.
Understanding the Color Coding
Rack age badges use colors to show urgency at a glance:
Color | Meaning |
Green | Fresh — recently maintained and within the scheduled interval |
Amber | Due soon — approaching the maintenance interval (75%+ elapsed) |
Red | Overdue — past the scheduled maintenance interval |
What Counts as "Maintenance"?
Rack maintenance typically includes:
Straightening all items on the rack so they face the same direction
Removing empty or broken hangers
Ensuring proper spacing between items
Checking that size organization is correct
Picking up any items that fell on the floor around the rack
Making sure price tags are visible
Your store manager sets the maintenance interval (how often each rack should be maintained) from the admin Floor Plan reports page.