The AI Schedule Generation feature uses artificial intelligence to automatically fill open shifts on your schedule. Instead of manually assigning each employee to each shift, AI analyzes your team's availability, hours preferences, roles, and your optimization priorities to generate a complete schedule in under a minute.

The AI Schedule Generation button appears in your schedule calendar header.

AI Schedule Generation is available to stores on a Premium or Premium+ subscription.

AI scheduling follows a simple three-step flow: Configure, Generate, Review & Apply.

Tip: AI will never overwrite shifts you've already assigned manually. It only fills open (unassigned) shifts.

The configuration modal opens with your generation settings.

The configuration modal has several sections:

At the top, you'll see how many AI runs you've used this pay period. The default limit is 5 runs per pay period, which resets automatically.

This shows which week will be scheduled (matching your calendar selection) and how many open shifts need to be filled. This is informational and cannot be changed here — navigate to a different week on the calendar to change it.

This is the most important setting. Drag and drop the four priorities to rank them from most to least important:

The item at the top (rank 1) gets the highest weight. Drag the handle on the left side of each item to reorder.

Tip: For most stores, keeping Position Coverage in the top two ensures you always have the right roles covered. Pair it with Labor Cost to optimize spending, or Hours Fairness to keep your team happy.

Add any special considerations in the text box (up to 500 characters). For example:

The AI reads these instructions and factors them into its decisions.

By default, store owners are excluded from AI scheduling. Use the toggle switches to include specific owners. Each owner shows their availability status:

Click Generate Schedule to start. The modal closes and a status indicator appears in the calendar header showing "AI is generating schedule..."

Generation typically takes 30-60 seconds. You can:

If you need to stop a generation in progress, click the X button next to the status indicator.

Tip: If you already have AI-generated shifts for this week and generate again, you'll see a warning that existing AI assignments will be replaced. Manually-assigned shifts are never affected.

When generation completes, the AI Schedule Suggestions panel opens automatically. If you navigated away, return to the schedule calendar and the suggestions will load.

At the top, four metrics give you a quick overview:

Below the stats, the AI provides a plain-English explanation of its key decisions. This might include which priorities drove the assignments, why certain shifts couldn't be filled, and notable scheduling choices.

Click the expand arrow to see a breakdown of hours per employee:

This helps you spot potential overtime issues before applying the schedule.

Assignments are organized into tabs for each day of the week (Mon through Sun). Each tab shows a badge with the number of assignments for that day.

Each assignment card shows:

Click the expandable section on any assignment to see the AI's reasoning. This explains why this specific employee was chosen — for example:

If the AI couldn't fill a shift, it appears with an orange indicator and explains why — for example, no qualified employees available, everyone at max hours, or time-off conflicts.

Manager and owner recurring shifts appear in a grayed-out section at the bottom. These are not editable by AI and are shown for reference only.

Each assignment has a checkbox that is pre-checked by default. You can:

When you're satisfied with your selections:

The schedule calendar updates immediately with the new assignments.

If you don't want to use any of the suggestions, click Dismiss All. This discards the entire suggestion set. You can generate again if you have runs remaining.

No. AI only fills open (unassigned) shifts. Any shifts you've manually assigned are left untouched.

You'll see a warning that existing AI assignments will be replaced with new suggestions. Manually-assigned shifts are never affected.

The default limit is 5 runs per pay period. Your usage counter is shown in the configuration modal. This resets at the start of each pay period. If you run into an issue and need more runs, just contact support.

Yes. Once applied, AI assignments become regular shift assignments. You can edit, move, or delete them like any other shift.

Common reasons include: no qualified employees available during that time slot, all eligible employees at max hours, or time-off conflicts. Expand the unfilled shift to see the specific reason.

Yes. The AI tracks both weekly overtime (40+ hours) and factors current pay period hours into its decisions. Assignments that would trigger overtime are flagged with an OT badge.

You've used all 5 runs for the pay period. Wait until the next pay period for the counter to reset, or contact your support if you run into an issue and need more runs.

A previous generation is still processing. Wait for it to complete, or click Cancel Job to stop it and try again.

The schedule was modified after suggestions were generated. Review carefully — some suggestions may no longer be valid. Consider dismissing and regenerating for updated results.

This can happen if there are connectivity issues or no open shifts to fill. Check that you have open shifts for the selected week and try again.