The Approval Queue is where you manage employee requests — time-off, shift swaps, and open shift claims. Review pending requests, approve or deny them individually or in batches, and keep your team's schedule running smoothly.
Getting There
Navigate to Scheduling > Approval Queue from the admin sidebar, or use the side navigation panel on any scheduling page and click Approvals.
Interface Layout
Area | Purpose |
Summary Cards | Counts for Total Pending, Time Off, Shift Swaps, and Time Overrides |
Filter Buttons | All, Time Off, Swaps, Overrides |
Request List | Individual request cards with details and action buttons |
Side Navigation | Quick links to Calendar, Approvals, Availability, Audit History, and Settings |
Request Types
Time Off Requests
Employees submit time-off requests through the mobile app or self-service portal. Each request includes:
Date range — Start and end dates
Type — Vacation, sick, personal, bereavement, jury duty, etc.
Notes — Employee's reason or context
Shift Swap Requests
When an employee wants to trade shifts with a coworker:
Original shift — The shift the requesting employee wants to give up
Target employee — Who they want to swap with
Target shift — The shift they'd receive in return
Status — Whether the other employee has accepted
Open Shift Claims
When employees claim unassigned open shifts:
Shift details — Date, time, and position
Employee — Who is requesting the shift
Qualification — Whether they match the required position
Time Overrides
Manager override requests for clock actions outside normal windows:
Employee — Who needs the override
Action — Clock in, clock out, or break
Reason — Why the override is needed
Filtering Requests
Use the filter buttons to narrow the list:
Button | Shows |
| Every pending request across all types |
| Only time-off requests |
| Only shift swap requests |
| Only time/clock override requests |
Approving and Denying Requests
Individual Actions
Each request card has action buttons:
Click Approve to accept the request
Click Deny to reject the request
Optionally add a note explaining your decision
Batch Actions
For high-volume periods, use batch processing:
Select multiple requests using the checkboxes
Click Approve Selected or Deny Selected
All selected requests are processed at once
Tip: Review shift swap requests carefully — approving a swap affects two employees' schedules simultaneously.
Best Practices
Check daily — Pending requests pile up and employees wait for answers
Review context — Look at the schedule impact before approving time off
Communicate denials — Always add a note when denying requests
Watch for patterns — Frequent override requests may indicate a clock rules issue