Account Types
BuyerKiosk has two main types of accounts, each with different access levels:
1. Store Account (Default)
Every store comes with a default Store Account that's already set up for you. This account is perfect for daily operations at the workbook station.
Field | Default Value |
Username | Your store's unique code (e.g., |
Password | Your city name, all lowercase, no spaces |
Example: If your store code is ou00 and your store is in "Los Angeles", your password would be losangeles.
What you can do with a Store Account:
✅ Access the Workbook
✅ Process buy transactions
✅ View the queue
❌ Cannot edit team members
❌ Cannot view detailed reports
❌ Cannot change store settings
2. Admin Account
To perform administrative tasks like editing team members, viewing detailed reports, or changing store settings, you'll need to log in with an Admin Account.
What you can do with an Admin Account:
✅ Everything a Store Account can do
✅ Edit team members and schedules
✅ View comprehensive reports and analytics
✅ Manage store settings
✅ Access backstock and inventory management
✅ Configure integrations
Using Both Accounts Simultaneously
Sometimes you'll need to have your store logged in to the Workbook while also performing admin tasks. Since both accounts are accessed through the same web browser, you'll need to keep them in separate sessions.
Recommended Approach: Incognito Window
The easiest way to manage this is:
Main Browser Window → Keep your Store Account logged in for daily operations
Incognito/Private Window → Open a new incognito window for your Admin Account
How to Open an Incognito Window:
Browser | Keyboard Shortcut |
Chrome |
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Firefox |
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Safari |
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Edge |
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This keeps the cookies separated between windows, allowing you to stay logged into both accounts at the same time.
Changing Your Password
If you need to change your Store Account password:
Contact your store manager or administrator
They can update the password through the Admin panel under Team Members
For Admin Account password changes:
Log in with your Admin Account
Click on your name in the top-right corner
Select Account Settings
Follow the prompts to change your password
Troubleshooting Login Issues
"Invalid credentials" error
Double-check that you're using the correct store code as your username
Ensure your password is all lowercase with no spaces
If your city name has special characters (like hyphens), try without them
Forgot your password?
For Store Accounts: Contact your store administrator
For Admin Accounts: Use the "Forgot Password" link on the login page, or contact your administrator
Can't access certain features?
You may be logged in with the wrong account type
Verify you're using an Admin Account for administrative features
Need More Help?
If you're still having trouble logging in, please contact your store manager or reach out to BuyerKiosk support.