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Managing Your Digital Signage Loop

The Digital Signage Loop Manager lets you control what content displays on your instore digital signs. You can add marketing slides, show the live buy queue,...

Written by Ryan VanVuren

The Digital Signage Loop Manager lets you control what content displays on your in-store digital signs. You can add marketing slides, show the live buy queue, schedule seasonal promotions, and set content to expire automatically.

Digital Signage Loop Manager Overview

The Manage Digital Sign StoreLoop page showing your current slide playlist


Interface Overview

Area

Purpose

Action Buttons

Add slides, refresh the TV loop, or preview in browser

Total Loop Time

Shows the combined duration of all slides in your loop

Timeline

Visual list of slides in playback order with drag-and-drop reordering

Slide Cards

Individual slides with thumbnail, duration slider, and delete option


How to Add a Slide to Your Loop

  1. Click the Add Slide to Loop button at the top of the page

Add Slide Modal

The Add Slide dialog with slide selection and duration options

  1. Select a slide from the dropdown menu. Slides are organized into categories:

    • Special Slides - Buy Queue (shows live customer wait list)

    • Store Slides - Your uploaded store-specific images and videos

    • Hipbone Marketing Slides - Pre-made promotional content

    • Franchise Slides - Corporate/brand-wide marketing materials

  2. Use the Duration slider to set how long the slide displays (10-60 seconds)

  3. Choose your activation settings:

    • Activate Now (default) - Slide appears immediately in the loop

    • Schedule for Later - Set a date range for when the slide should display

  4. Click Save changes to add the slide to your loop

Tip: Use the View Slide Gallery button to browse all available slides with visual previews before selecting.


Using the Slide Gallery

The Slide Gallery provides a visual way to browse and select slides:

Slide Gallery

The Slide Gallery showing thumbnails organized by category

  • Click any thumbnail to select that slide

  • Use the magnifying glass icon to preview the full-size image

  • Video slides are marked with a note about hardware requirements


Scheduling Slides for Future Display

Perfect for seasonal promotions, holiday sales, or time-limited campaigns:

  1. In the Add Slide dialog, toggle off Activate Now

  2. The Run Dates picker appears

Schedule Slide

Scheduling a slide for future display with start and end dates

  1. Select your start date and end date

  2. Click Save changes

The slide will automatically:

  • Appear in your loop on the start date

  • Remove itself from the loop on the end date

Tip: Scheduled slides appear grayed out in your timeline until they become active.


Setting an Expiration Date

For slides you want to activate immediately but remove automatically:

  1. Keep Activate Now toggled on

  2. Toggle on Set Expire Date

Expire Date Option

Setting an expiration date for an active slide

  1. Select the date when the slide should be removed

  2. Click Save changes


Managing Your Loop

Reorder Slides

Drag and drop slides in the timeline to change their playback order. Click and hold the colored icon (red for images, green for videos, gray for queue) and drag to the new position.

Adjust Duration

Use the slider on any slide card to change how long it displays. Changes are saved automatically.

Delete a Slide

Click the red Delete button on any slide card to remove it from the loop.

Refresh the TV Loop

After making changes, click Refresh the TV Loop to push your updates to the in-store display immediately.


Viewing Your Loop

Preview in Browser

Click View Loop In Browser to see exactly how your loop will appear on the digital sign:

Live Digital Sign Display

The live digital sign showing the Buy Queue slide

Preview Button

Use the Click to view the loop button at the bottom of the page for a quick preview.


Slide Types

Type

Icon

Description

Image

Red circle

Static promotional images (JPG, PNG, GIF)

Video

Green circle

Video content (MP4, WebM) - requires updated hardware

Buy Queue

Gray circle

Live feed of customers waiting in the queue

Note: Video slides require the latest Digital Sign Computer Hardware. Contact support to upgrade your device.


Best Practices

  1. Keep it fresh - Update slides regularly to keep customers engaged

  2. Balance the loop - Mix promotional content with the Buy Queue for a dynamic display

  3. Use scheduling - Plan seasonal content ahead of time

  4. Test your changes - Always preview in browser after making updates

  5. Optimal duration - 10-15 seconds per slide keeps content moving without rushing


Troubleshooting

Slides Not Updating on TV

  1. Click Refresh the TV Loop button

  2. Wait 30 seconds for the display to sync

  3. If still not working, the Sync App may need to be restarted

Scheduled Slide Not Appearing

  • Check that the current date is within the scheduled date range

  • Scheduled slides show as grayed out until their start date

Video Not Playing

  • Ensure your Digital Sign hardware supports video playback

  • Contact support for hardware upgrade information


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