Comeback Cash coupons are promotional rewards that customers earn from qualifying purchases. When a customer presents a Comeback Cash coupon, you can quickly redeem it using the Workbook's built-in redemption tool.
The Redeem Coupon button is located in the Quick Actions section of the sidebar.
Accessing the Redemption Tool
The Comeback Cash redemption tool is available from anywhere in the Workbook:
Look for the
Redeem Couponbutton in the Quick Actions section of the left sidebarClick the button to open the redemption modal
Tip: The button displays a ticket icon and is always accessible while you're in the Workbook.
Redeeming a Coupon
Step 1: Open the Redemption Modal
Click the Redeem Coupon button in the sidebar. The redemption modal will appear with a code input field.
The redemption modal ready for coupon code entry.
Step 2: Enter or Scan the Coupon Code
You have two options:
Scan the barcode: Position your cursor in the input field and scan the coupon's barcode. The system will automatically detect the scan and validate the code.
Type the code manually: Enter the 8-character code (e.g.,
ABCD-1234) and clickValidate.
Tip: The system automatically removes hyphens and converts codes to uppercase, so abcd-1234, ABCD1234, and abcd1234 all work the same.
Step 3: Review the Coupon Details
Once validated, the modal displays:
Coupon value (e.g., $5.00)
Customer name (who the coupon was issued to)
Event name (the promotion that generated the coupon)
Expiration date
If the coupon has a minimum purchase requirement, you'll need to enter the current transaction amount to proceed.
Step 4: Complete the Redemption
Review the coupon details
If required, enter the transaction amount
Click
Redeemto apply the coupon
After successful redemption, you'll see a confirmation with the amount applied.
Handling Invalid Coupons
If a coupon code doesn't work, the system will explain why:
The system displays a clear error message when a coupon cannot be redeemed.
Common Reasons a Coupon May Be Invalid
Error | What It Means | What to Do |
Invalid Code | The code doesn't exist in the system | Double-check the code and try again |
Already Redeemed | The coupon was previously used | Inform the customer the coupon has already been applied |
Expired | The coupon is past its expiration date | Check if there are other active promotions available |
Minimum Not Met | Transaction is below the minimum purchase | The customer needs to purchase more to use this coupon |
Click Try Again to enter a different code, or Close to dismiss the modal.
Barcode Scanner Support
The redemption tool is optimized for barcode scanners:
Auto-detection: The system recognizes rapid input from scanners (vs. manual typing)
Auto-submit: After scanning, validation begins automatically
No click needed: Just scan and wait for the result
For best results:
Click in the code input field first
Scan the barcode on the customer's coupon
Wait for automatic validation
Frequently Asked Questions
What if the customer's name doesn't match?
Coupons are tied to customer phone numbers, not strict ID verification. If the customer has the physical coupon or knows the code, they can redeem it.
Where can I see today's redemptions?
Redemption history is available in the Comeback Cash reports section under Admin > Reports > Comeback Cash.