Every time a customer finishes checking in at the BuyerKiosk, two receipts print: a store copy for your team to reference during the buy and a customer copy that goes home with the seller. Almost every line of text on both receipts — pass reasons, positive comments, "most wanted" items, store hours, store address, and the customer-facing footer — is editable from the kiosk's hidden admin panel. This article walks through how to reach that panel and customize each piece.

The BuyerKiosk Administration Functions screen is your control center for everything that prints on the receipt.

Here's what the two printed receipts look like, with the customizable areas labeled. Use these as a reference as you work through the sections below.

The store copy is the first receipt to print. Your team uses it during evaluation — they circle the pass reasons and positive comments that apply to the customer's items.

Visible customizations: Pass Reasons (Excessive Wear, Light Staining, Older Styles, etc.) and Things We Liked (Cute Stuff, Current Styles, Brands We Love, High Need Items).

The customer copy is the second receipt to print. It's the one the customer takes home and is the one they're most likely to read at home.

Visible customizations: Store name, address, and phone (header), Customer Receipt Pick Up Language ("Customer must pick up clothes the same day..."), Store Hours (Mon-Sat 10:00am to 8:00pm, Sun 1:00pm to 6:00pm), Most Wanted Items (High Chairs, Halloween Costumes, Strollers, etc.), and the Footer Language ("Thank you for bringing your items in today.").

Note: Looking to update the disclosure / terms & conditions that customers agree to during check-in? That text is shown on-screen during the check-in flow, not printed on the receipt. See Customize the Customer Disclosure for that workflow.

The admin panel is intentionally hidden from customers. Getting in is a four-step process.

From the main kiosk screen, tap English or Español to begin a check-in.

The starting screen customers see when they walk up to the kiosk.

You need to land on the manual driver's license input screen — the one with a keyboard, not the scanner camera view.

You should now see a screen titled "Please sign in..." with a Drivers License # field and a state dropdown.

This is the screen where the hidden gesture works. Note the store logo banner at the top.

Warning: This gesture only works on the manual driver's license screen (the one with the keyboard). If you tap the logo from the very first English/Spanish welcome screen, it intentionally exits the BuyerKiosk app and drops you onto Android — that's a separate "escape hatch" for store staff who need to reach Android settings, not the admin panel. If you ended up at the Android home screen or seeing app icons, you tapped from the wrong screen. Relaunch BuyerKiosk and start over at Step 1.

Once you're on the manual DL screen, tap the store logo at the top of the screen about 10 times in a row. A password prompt will appear.

The password dialog. Enter your admin password and tap OK.

Tip: The admin password is kiosk for all stores.

After entering the correct password, the full BuyerKiosk Administration Functions menu appears with all the customization buttons.

The store hours block and the store name/address/phone header at the top of the customer receipt all come from a single screen: Update Store Info. If your hours change for the season or you move locations, this is where to update it.

From the admin panel, tap Update Store Info.

The screen shows your full store identity. The fields that print on the customer receipt are:

The three hours fields print as-is on three separate lines under the "Store Hours:" heading. Common patterns:

Tip: Use consistent formatting (e.g., always 10:00am or always 10 AM, but not both). Look at your current customer receipt as a style guide before editing.

When done, tap Submit to save or Cancel to discard.

Warning: The Update Store Info screen contains additional toggles (text alerts, designer handbag processing, SMS Club, loyalty program, etc.) that affect more than just the receipt. If you're only changing hours or address, leave the other settings alone unless you know what they do.

The customer receipt is the second one that prints after a completed buy. It's the copy that goes home with the seller and is the one your customer is most likely to read.

From the admin panel, tap Update Customer Receipt.

You'll see two editable blocks:

After editing, you have three options:

Warning: Keep each line under 60 characters or the printer will cut off the right side of your text.

Pass reasons are the short labels your team circles on the store receipt when declining an item during a buy (for example, "Excessive Wear", "Light Staining", "Older Styles"). They show up on the store receipt so the customer understands why an item didn't make the cut.

From the admin panel, tap Update Pass Reasons.

Tip: Use phrases your team actually says out loud. The shorter and clearer the reason, the better the customer experience when they read the printout.

This is the positive companion to pass reasons — short, encouraging comments about what stood out about the customer's items. They print on the store receipt and give your team quick options to highlight strong brands, condition, or current trends.

From the admin panel, tap Update Things We Liked.

Most wanted items are the categories you're actively buying right now — the things your team wishes customers would bring in. Unlike the other lists, you can choose which receipt(s) they print on so customers know what to bring next time.

From the admin panel, tap Most Wanted Items.

Tip: Setting this to Customer or Both is a great no-cost way to drive repeat buys — sellers leave knowing exactly what your store wants next time.

When you're done editing, scroll to the bottom of the admin panel and tap Start BuyerKiosk.

The very next customer who checks in will see the updated language on their printed receipt. There is no separate "publish" step — Submit on each screen saves immediately.

This is the most common mix-up we see. The kiosk has two different logo-tap gestures depending on which screen you're on:

If you ended up on Android (you can see other app icons, the home screen, or settings), relaunch BuyerKiosk, tap English or Español to start a check-in, dismiss the DL scanner with Cancel Scan if it appears, and then tap the logo on the manual DL entry screen.

The kiosk admin password is kiosk for every store. It's not unique per location, so there's nothing to look up — just enter kiosk and tap OK.